Another satisfied customer,
Andy
Hudson, Ohio

We enjoyed our stay with you. We have already recommended you to many of our friends, family and co-workers. I felt very secure at the resorts, and the security people we polite and friendly. I definitely would stay with you again. I want to commend Moises. He was one of the first people we met on our stay at your hotel. He was warm and friendly. The two girls at guest services: Ana and Lourdes are absolutely wonderful and knowledgable. Lourdes also babysat our son the night we went to the disco. She is very sweet and polite. And lastly Marta. She was a joy to greet every morning with a hello. And towards our last day she made a towel elephant for our son which was such a warm and nice touch.

We stayed with your from 8/12-8/20/2003 in room 21204.

We hope to see you again soon.
Shirine

Hello,
I wanted to be sure to touch base with you after the return of my clients – The Jon Dickman family. If you will recall, they had 5 rooms at your hotel August 2-9. You were nice enough to check on their arrangements and follow up with them.
I spoke with Mrs. Dickman just yesterday. They had an absolutely wonderful time! They very much appreciated that their 4 rooms in the standard section of the hotel were all together and that they were very close to the pool area. Attention to this little detail, I think, made all the difference in the world to their experience! She said that the resort was lovely and that they did not feel like there was too much walking because we had discussed in advance the size and complexity of the property. Their kids LOVED the kids program and looked forward every day to the activities. She said the food was very good, and ironically enough, they enjoyed the buffet both for quality and level of service over the specialty restaurants. They liked the beach area very much because it was perfect for the small kids. Again, we had discussed before they left the fact the beach was small and the inlet water pretty calm. There was nothing unexpected!
Lomas Travel, as always, came through with excellent service and attention to detail. The Dickmans were so grateful that we had arranged private transfers as their flight was delayed on arrival almost 2 hours. Mrs. Dickman said they did several excursions and the Lomas Staff was extremely helpful, friendly, and efficient. She said that she really could not say enough about the Lomas Reps and how they went above and beyond to make their trip arrangements smooth and enjoyable. Thank you, Jose, for your attention to detail and help with these people before their arrival!
As you all know, it is big relief to me that they are home and had a wonderful time! This family loves to travel all together and I think they are already planning to visit Occidental Xcaret again. Thank you all so much for following up with them and your attention to detail. I look forward to working with each of you again in the near future and I feel much better about recommending Occidental Xcaret!

Corina
Salt Lake City, UT

We have recently returned from your wonderful resort. It was better than we had hoped for. Your facility offered us exactly what we were looking for as far as tropical location, wonderful food and drinks,and a great staff.Your property was like an oasis for us with our year round chaotic life.
Our favorite spot was your LobbyLounge in the evening. We had a relaxing drink and listened to your wonderful live musicians.Thank you again for making our vacation a true experiance. Special thanks to "Angel" at the front desk. And to all your staff a great THANK YOU. We hope to return soon and will think about your resort till we return.

Glenn and Nancy
Burbank, Illinois U.S.A.

Greetings from New York!

It’s been 48 hours since I arrived in NY. I must say, I had a wonderful time at the Grand Xcaret. The hotel is great. The good is fascinating. The decorations and colors of nature are almost a dream. Your service is superb, but nothing would be so great without the great staff you guys have. Your kindness and friendliness is what differentiates you as a property. The smiles you guys gave me are going to stay in my heart forever. The entertainment was spectacular. I send my love to all the staff, especially to the guys at the pool bar. I send my love to Jesus Cardoso, for the great entertainment and for being a great host. My love to the management and to the people that make the difference “the cooks, waitresses and the hot dancers and the Cuba con su trompeta! May God bless you all and Viva Mexico!

Mua

We visited your hotel on 13-27 May and would like to thank all the staff for making our stay extremely enjoyable. The hotel and grounds were amazing and the pools even better than we imagined! The food was delicious every night and certainly 5* quality. It was the most relaxing enjoyable stay we have ever had and will be returning next year and recommending this hotel to all our friends. Once again a big thank you to the staff at Grand Xcaret for making our stay perfect!

Kim

Dear Xcaret Management:

At the end of January 2003, my husband and I were fortunate to spend a week in your hotel. I cannot tell you how impressed we were - it by far exceeded any holiday we have ever been on. We loved the Mayan Riviera, and had no idea that there would be so much history there. Also your staff were just excellent. One person in particular stood out - Mauricio Pulidio. We found him to be very knowledgeable of the area, very polite and very helpful. Your hotel obviously has an excellent training program. We also enjoyed the nightly entertainment that was provided.

In the Spring of 2004, our local school is possibly planning a trip for approximately 15 - 20 students ages 15 - 18. It is to be part educational and part holiday (supposed to be mostly educational). I have been checking out some of the educational tours available, and have found them to be extremely expensive and with very little time for "fun" for the kids. I wondered if your hotel ever planned a tour of this sort? I know that you have sister hotels in Cozumel and Cancun, and was interested in possibly setting up a tour that would take in the Xcaret Park (we found this park utterly amazing), maybe some snorkelling somewhere, the ruins of Chichen Itza (absolutely breathtaking), and any other ideas and attractions that you would know more of. Would it be possible to arrange for an english-speaking tour guide as well? Our group would be flying out of Edmonton, Alberta, Canada probably around April 9, 2004, which would be Easter holidays. Would you have any idea of prices?

Is this anything you would be interested in? I look forward to hearing from you with your ideas. If your hotel does not offer a program such as this, do you know of any hotel that does?

Sincerely,
Dixsie

My husband and I just came back from a week at your hotel. We have our own Income Tax Business and try to get away for relaxation after a very hectic time. We booked with you just 5 days prior to arriving and will never forget what a gorgeous paradise awaited us. We've stayed in Mexico before but did not have a good experience with the language barrier; however, at your hotel, this barrier did not exist.The property was constantly being attended to and always clean. The food and restaurants were wonderful. Our maid was superb. The shows at night were very professional. We have cruised 8 times in the past, and felt truly as if your property was "a cruise ship on land". Thank you very much for a breath taking experience.

Edward & Helen

I just wanted to take this opportunity to thank you and all of the staff at the Grand Xcaret for a wonderful vacation.

Dave and I truly had the vacation of a life time. Not knowing anyone who had been a guest at your resort, we were hoping that we had made the right choice in choosing your resort. And our hunch was right ... the Xcaret IS a fabulous resort. From the minute we arrived until the minute we left, we were treated wonderfully. The hotel was sparkling clean, the room was large enough and well appointed, and the restaurants were great. Having traveled to other resorts, I was prematurely concerned about what the quality of the restaurants and food might be like. We were never disappointed once. In fact on our second visit to La Hacienda, our waiter made us Mayan coffee - and it was quite a show! At El Pescador we couldn't have asked for a more breathtaking view. The waiters were attentive and friendly in all restaurants we visited. The lunch buffet at the Beach Club was also marvelous, as was breakfast at Le Buffet.

I have to put in a good word about the handcraft area that gave you the opportunity to paint Mexican style pieces. The man who ran the area (I wish I hadn't forgotten his name) was terrific. Not being an artist myself, he was able to take what I completed, add finishing touches, and make it look like a work of art! It was a nice escape from the hot sun with the added bonus of making something yourself. A great addition to the resort.

Your proximity to Xcaret Park is another bonus. The ecopark is a nice alternative to the zoos we see here in the states, and I look forward to visiting there again.

I believe you offer enough entertainment and activities throughout the day without pressure to participate. This makes everyone feel comfortable -- and that's just what vacation is all about.

The only negative feature that I could even think of to mention is that your website does not do the resort justice. Your facility is so much more beautiful then it is portrayed on the website.

I want to thank you again for treating us to such an unforgettable experience. The Grand Xcaret will be on the top of my list of places I want to visit again.

Gracias! Gracias! Gracias!

Debbie/Dave

Dear,

Just returned from our stay at your hotel, and I wanted to let you know how much we thoroughly enjoyed ourselves. You have a beautiful resort, with unbelievably friendly and helpful staff, delicious food and wonderfully serviced restaurants, and your proximity to Xcaret was truly a benefit.

I also would like to thank you for providing me with the contact information for via Delphi. I had an incredible time Swimming with the Dolphins. It was a dream come true!

Once again, thank you and congratulations on a superb resort!

Sincerely,
Aneeta

Just a short note to say "Thank You" for a wonderful stay at your Grand Xcaret facilities. Your staff were so friendly with a smile and a "Hola" at all times. The place was clean and the food was beyond compare. Your pools and grounds were so beautiful and we always found lots to do. Xcaret Park was a highlight of the trip. You have certainly developed a good synergy between the park and the hotel. We would recommend Grand Xcaret as a first class vacation.

Dixie and Gary
Medicine Hat, Alberta, Canada

I would like to pass along a message to Jesus (the director of the nightly entertainment).

My friend and I greatly enjoyed our time at the resort and part of it was due to the fun club staff and those involved in the evening presentations.

Thanks for contributing to a great vacation.

Tanis

Dear Sir/Madame,
My wife and I had the great pleasure of spending seven wonderful days at the resort "Grand Xcaret" just south of Playa-del-Carmen from March 21 to 28, 2003. Even though I plan to add a very favourable review to your website I want to take the time to send my comments directly to the hotel's management.
I will start by saying your website does not do the property justice. After viewing your website I was expecting a very nice property but I was even more impressed when I arrived at the resort. The grounds, the overall layout of the gardens and the arrangement of the buildings and pool areas is absolutely first rate. We especially liked the walkways which wondered through the areas of native trees and how the resort has incorporated the historical buildings into these walkways. Also have the two distinct pool areas is something we greatly appreciated. We spent most of our time relaxing at the quieter "Annex Pool" but enjoyed being able to walk over to the main pool and take part the activities.
Regarding the food services, they are top notch. First rate in every respect. We ate in most of the restaurants on site and found all of them to be excellent. The variety and quality of the food was superb. My only recommendation would be to add one or two non seafood dishes to the menu at the "El Pescador" restaurant. I say this only because, although I adore seafood, my wife is not a huge fan of it. She had a wonderful meal of shrimp and scallops but would have preferred a non seafood item that evening.
Lastly I would like to comment about the staff. In many respects it was the friendliness and helpfulness of each and every staff member we spoke to that made our vacation so memorable. From the maids to the gardeners to the people in reception and especially to the waiters and bartenders. Every one of them was excellent. I would like to mention three of them in particular. Firstly, Mario Fraga, who was our waiter each day for breakfast and lunch at the ocean front buffet. His service and friendliness made our mealtimes extra special. He seemed to anticipate our needs and remembered small things, such as who took their coffee with milk and who didn't. Secondly, Domingo Mejia and Angel Cruz, who are two of the bartenders at the bar next to the Annex Pool. Their sense of humour and genuine friendliness went a long ways to making our time spent by the pool very enjoyable. Again they seemed to remember little things about each person. I heard many people making favourable comments about them.
I would like to add, my son is planning his wedding at a resort on Cozumel in February, 2004. I will be encouraging him to reconsider and look into changing the location to this resort.
My wife and I will most definitely be returning to this resort for another holiday.

Kind Regards,
William Crichton